22AG MADEIRA RENT A CAR

22AG Madeira Rent a Car, is a brand of the Portuguese Company “Arraial Colorido, Lda” headquarters at Rua do Curaçau, Nº. 10, 9000-093, Funchal, Madeira, Portugal.

TERRITORYALITE

The rental is valid throughout Madeira Island.

RENTAL PERIOD

The minimum rental period is 24 hours. The maximum rental period is 31 days. The extension of the rental period requires the signature of a new rental contract.

COMPLAINT BOOK

22AGMadeira has a complain book available to customers in physical form at its office and digitally on the website:

www.22agmadeira.com

VEHICLE DELIVERY AND RETURN

The vehicle to be rented will be inspected upon delivery and collection by 22AG Madeira and the customer, thus verifying the conditions of the vehicle to be rented. The premature return of the vehicle by the customer will not incur a refund of the amount paid for the rental.

The delay in returning the vehicle, which exceeds 30 minutes, without the customer having informed 22AG Madeira, implies the payment of an administrative fee in the amount of €50 to be charged when returning the vehicle.

RENTAL CONDITIONS

Our prices include:

• Unlimited mileage
• Current local taxes (VAT);
• Compulsory insurance with deductible or insurance without deductible;
• Replacement vehicle in case of an accident;
• Airport service fee;
• Possibility of payment at destination;
• Emergency contact service.

Our prices do not include:

• Fuel;
• Optional coverage;
• Additional extras to be applied in total rental days.
• Loss of child car seats.
• Damage / Loss / Theft of keys, antenna, jack, safety triangle, reflective vest, windshield wipers, fuel filler cap, luggage rack or any other mobile or fixed component of the vehicle.
• Engine damage due to negligence.
• Theft of the vehicle with the keys in the ignition.
• Loss / Damage / Theft of personal effects.

ABOUT THE CAR

The delivery and return of the vehicle will take place at the office of 22AG Madeira, at a place to be agreed or at the Madeira airport. The vehicle will be identified through stamped stickers applied to the rear and sides of the vehicle and is delivered with the normal tools, warning triangle, reflective vest and a spare wheel, Run Flat or Anti Puncture Kit system.

DRIVER

Mandatory presentation of Citizen Card, Identity Card, Driving License, and/or valid passport, as well as Taxpayer number. The driver must be at least 19 years old and have a valid driving license for at least one year (12 months). There is no maximum age. An additional cost of €6 per day will be charged for an additional driver.

DOCUMENTS
The original contract, single vehicle document, proof of motor vehicle civil liability insurance policy and inspection form, when applicable, will be delivered to the customer. If the Vehicle is not returned with the documents delivered at the start of the rental, the cost of €80 per missing document will be charged, as well as an administrative fee for handling them in the amount of €50.

PAYMENT CONDITIONS

The cost of the rental can be paid at the time of booking or upon delivery of the vehicle. Valid credit cards are accepted: Visa and Master Card. Debit cards are accepted. The credit card holder must be present when picking up the vehicle. For payment by another means (bank transfer, American Express or others), contact AG22Madeira by phone +(351) 916 311 016 or by email to reservas@22AG Madeira.com.

DEPOSIT TERMS AND CONDITIONS

A credit or debit card deposit may be required, the amount of which varies depending on the vehicle group booked, in order to guarantee costs inherent to possible damages caused or suffered in the rented vehicle. After verifying that there are no damages or costs inherent in the rental contract, the excess deposit will be refunded through the same means used to pay it.

COMPLEMENTARY EXTRAS

Vehicles can be equipped with optional extras that will be included in the final price, as long as they are selected when making the reservation.

EXTRA SERVICES

Prices for extra services are displayed on the booking page.
FUEL POLICY

The vehicle must be returned with the same amount of fuel it was delivered with. If it is not returned with the same amount, the missing fuel will be charged. The calculation of this amount will be €25 for each quarter of the missing deposit. The missing amount will be communicated by 22AG Madeira to the customer when returning the Vehicle. An administrative fee of €50 will be charged for restocking. 22AG Madeira is not responsible for damages caused due to mistake in the type of fuel that is supplied. It will always be the responsibility of the driver to pay the damages caused.

CHANGES AND CANCELLATIONS

Changes: The Client can modify or change his reservation, free of charge, up to 48 days before the rental starts. New rental prices may apply when modifying the reservation. The same communication channels that were used when booking the vehicle must be used.

Cancellations: The refund due to the cancellation of a reservation will be made as follows: 100% up to 120 hours before the start of the rental, 50% up to 48 hours before the start of the rental and 25% up to less than 48 hours. Returns and cancellations do not include fees.

 CLEANING FEE

Cleaning fee, to be charged between €50 and €150 if the returned vehicle is dirtier than its contractual use, particularly if its interior is dirty, muddy, with sand or a bad smell of tobacco.

All our vehicles have a Non-Smoking policy.

PETS

Pets are allowed in 22AG Madeira rental vehicles as long as they are duly informed at the time of booking. Customers must keep pets in pet carriers and return the rental car clean and free of pet hair. If the returned vehicle is found to be dirty, due to non/misuse of the animal carrier, an additional cleaning fee of €150 will be charged.

DAMAGE AND ACCIDENTS

In the event of an accident, contact 22AG Madeira, so that it can advise the customer throughout the process. If justified, it is recommended that the customer call Roadside Assistance and/or the Police authorities (112), call an ambulance in case there are injuries, obtain from the other drivers involved: Name, address and telephone number, Letter number driving license, date and place of issue, make, model and registration of other vehicles, insurance policy and insurance company.
DAMAGES CAUSED BY NEGLIGENCE

As a result of using the wrong fuel, the customer will have to pay the following costs: Running out of fuel: €250; Wrong fuel, without causing damage to the mechanics or engine: €380 to €500, including towing (plus missing fuel);

Wrong fuel with damage to the mechanics or engine will be subject to a quote from a specialized mechanical workshop.

Other costs caused by negligence:

Dead battery due to negligence: €200;

Puncture and/or damage that only destroys the tire: €175 to €400. In some cases, it may be necessary to buy two new tyres as Portuguese legislation does not allow vehicles with different tyres to circulate.

A fee will always be charged for damage, scratches or destruction of rims in the amount of €130 to €600, to be charged to the deposit, plus an administrative fee in the amount of €50 for handling the same.

While the vehicle is stopped due to any type of repair, a fee of €35 per day will be charged up to a maximum of €525 (15 days)

Loss of Keys €200 to €500.

An administrative fee of €50 will be charged for the treatment of damage caused by negligence.

TRAVEL ASSISTANCE

22AG Madeira provides a 24-hour Roadside Assistance service in the event of a breakdown or accident: ensuring the transport of the vehicle and its occupants to the nearest 22AG Madeira. It also ensures an equal or similar replacement vehicle within a maximum period of 24 hours.

TRAFFIC FINES AND VIOLATIONS

The payment of traffic fines or infractions during the rental period are the responsibility of the lessee. An administrative fee of €50 per infraction will be charged for handling fines. These administration fees are paid in addition to the amount of the fines, and the customer is fully responsible for paying them in full.

COVERAGE & CIVIL LIABILITY

The rental rates include the coverage of the Compulsory Car Insurance and Civil Liability for damages against third parties arising from the use and circulation of the vehicle. 22AG Madeira offers two additional options: Medium and Premium. (Coverage for the driver of the vehicle and all occupants), which can be added when booking.

22AG Madeira is not responsible for theft, theft or damage to customer objects that are inside the vehicle. In the event of theft, total or partial theft of the vehicle, the customer undertakes to inform 22AG Madeira by telephone, within a maximum period of 24 hours, as well as inform the Police authorities.

DATA PROTECTION

AG Madeira only collects and processes personal data directly provided by the customer in order to fulfill and manage pre-contractual and contractual obligations; marketing; comply with legal obligations; manage user records; rights and property; accounting, tax and administrative management and will be used solely and exclusively for the identified purposes.

MEANS OF COMPLAINT / DISPUTE RESOLUTION

In case of dispute, 22AG Madeira has a Customer Support service available through geral@22AG Madeira.com

The customer or 22AG Madeira may submit the resolution of the dispute to the competent Courts, which may be the Courts of their residence or those of the country of rental, without prejudice to being able to address the alternative dispute resolution bodies indicated on the Portal do Consumer at www.consumidor.pt

FINAL CONSIDERATIONS

22AG Madeira reserves the right to change these general conditions without prior notice.

22AG Madeira, through this document rents to the customer who signed, the vehicle described in the terms and conditions of this document, by virtue of which, the customer is aware and agrees.

I declare that I have read and accept the conditions described in this contract:

    ________________________                    ____/____/____

            Assinatura / Signature                               Data/Date

Thank you for renting with 22AG Madeira!